Equipment Management and Maintenance

How do you make sure that equipment is returned?

First, all users must add a credit card information and agree to the terms of the rental agreement, under which they will be held responsible for the cost of any missing or damaged equipment during their rental. In addition, as part of the “end rental” process in the rent.fun mobile app, all users must take a photo of the equipment back in the locker before successfully ending their rental.

Who maintains the equipment?

For every rent.fun program, we recruit, hire and train a part-time Field Service Technician local to your community. The Field Service Technician must live within 30 minutes drive of the install location to be eligible to work with us. (We pay our technicians well and have never not been able to find someone capable). The Field Service Technician will assist with install and will be responsible for ongoing maintenance. During the install process, our Launch Manager will train our local Field Technician on all aspects of the equipment and technology.

How often is the equipment inspected / maintained? ​

Typically 3 to 4 times per month, through a combination of Preventative Maintenance Checks and Reactive Repairs. Preventive Maintenance Checks are typically scheduled on a bi-weekly basis - our technician will inspect, clean, and test the locker and all rental equipment. In addition, when detect a maintenance issue in between preventative maintenance checks, we dispatch our technician to conduct a Reactive Repair. In the event that equipment is damaged or goes missing, we will replace such items at no cost to the City.

How do we know if equipment is damaged?

As part of the “end rental” process in the rent.fun mobile app, all users must take a photo of the equipment back in the locker before successfully ending their rental. These “end rental photos” are monitored by our Customer Support Team, who are on call 7 days per week.

If something is damaged or goes missing, what is the turnaround time to replace?

Most issues are resolved within 2-4 days. The most common issue is missing or damaged lifevests and paddles. All field technicians are provided with safety stock of these items to ensure prompt replacement when something happens.

Do boats have GPS?

No. However, we do have GPS tracking on the user’s phone, so we know where they go during the rental itself. Before they end the rental, they have to take a picture of the boat safely secured inside the locker.

Can the city access the equipment or the locker in the case of an emergency?

Yes, We will provide our partners with admin access to the locker, which allows you to unlock a locker door from your phone, without even having to be at site .